Returns & Refund Policy

Biogreen Peptides
Effective Date: April 06, 2026

At Biogreen Peptides, we are committed to providing high-quality research materials. Due to the nature of our products, we maintain a strict refund policy as outlined below.

1. All Sales Are Final

All products sold on biogreenpeptides.com are intended for research purposes only.

Due to the sensitive nature of these materials:

  • All sales are final
  • We do not accept returns of any kind

2. Damaged or Incorrect Orders

If you receive an item that is:

  • Damaged during shipping
  • Incorrect (wrong product sent)

You must contact us within 48 hours of delivery.
To process your request, you must provide:

  • Your order number
  • Photos of the product and packaging
  • A description of the issue

Upon review, we may offer:

  • A replacement product
  • Store credit
  • A refund (at our sole discretion)

3. Non-Refundable Situations

We do not issue refunds or replacements for:

  • Improper handling or storage after delivery
  • Buyer error (including incorrect orders placed)
  • Misunderstanding of product use
  • Products used for anything other than research purposes
  • Shipping delays caused by carriers

4. Order Cancellations

Orders may only be canceled if:

  • The order has not yet been processed or shipped

Once an order has been processed, it cannot be canceled.

5. Shipping Issues

Biogreen Peptides is not responsible for:

  • Delays caused by shipping carriers
  • Lost or stolen packages marked as delivered

If a package is marked as delivered but not received, you must contact the shipping carrier directly.

6. Chargebacks and Disputes

By placing an order on this Website, you agree to this Refund Policy.
Initiating a chargeback without first contacting us to resolve the issue may result in:

  • Permanent restriction from future purchases
  • Submission of supporting documentation to the payment processor

We are committed to resolving issues fairly and encourage customers to contact us directly.

7. Contact Us

For all refund-related inquiries, please contact:

Biogreen Peptides
Email: info@biogreenpeptides.com
Phone: 267-644-5289